Privacy Policy

Effective Date: 01/10/2025
Website:www.thathonestcarguy.co.uk

1. Introduction

This Privacy Policy explains how That Honest Car Guy (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website.

We are committed to protecting your privacy and handling your data transparently and in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

2. Who We Are

Business Name: That Honest Car Guy
Website:www.thathonestcarguy.co.uk
Email: thathonestcarguy@gmail.com
Business Address: Cosmopolitan House, Old Fore Street, Sidmouth, Devon, United Kingdom, EX10 8LS

3. Information We Collect

a. Information You Provide

When you submit an enquiry via our website, we may collect:

  • Name

  • Email address

  • Phone number

  • Details about your enquiry (e.g. vehicle interest or message content)

b. Automatically Collected Information

When you use our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

  • Device type

c. Analytics Data

We use Google Analytics to collect information about how visitors use our website. This helps us improve performance and user experience.

Google Analytics may collect data such as:

  • Pages visited

  • Time spent on pages

  • General location (not precise)

4. How We Use Your Information

We use your personal data to:

  • Respond to enquiries submitted through our contact form

  • Communicate with you about your enquiry

  • Improve our website and services

  • Monitor website performance and user behaviour

  • Send marketing communications (where you have given consent)

5. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Consent – when you submit a form or opt in to marketing

  • Legitimate Interests – to respond to enquiries and improve our services

  • Legal Obligation – where required to comply with applicable laws

6. Marketing Communications

If you choose to receive marketing from us, we may contact you via:

  • Email

  • Phone

  • SMS

You can opt out at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

We will never send marketing communications without your consent.

7. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic.

Types of cookies we use:

  • Essential cookies – required for the website to function

  • Analytics cookies – used by Google Analytics to understand usage

When you first visit our site, you will be asked to consent to non-essential cookies via a cookie banner.

You can also manage cookies through your browser settings.

8. How We Share Your Data

We may share your data with trusted third parties, including:

  • Squarespace (our website hosting provider)

  • Google Analytics (analytics provider)

These providers process data on our behalf and are required to protect your information.

We may also share data if required by law or to protect our legal rights.

9. International Data Transfers

Some of our service providers (such as Google and Squarespace) may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses

  • Transfers to countries with adequate protection levels

10. Data Retention

We retain personal data only for as long as necessary, including:

  • Enquiry data: up to 12 months after last contact

  • Analytics data: in line with Google Analytics retention settings

11. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request restriction of processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

12. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure hosting via Squarespace

  • Access controls to personal data

  • Use of secure (HTTPS) connections

13. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices or content.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://www.ico.org.uk

End of Privacy Policy